Last updated: July 2026
Every Axiom machine is inspected, calibrated, and carefully packed before it leaves us. This policy explains how and when your order ships, and what to expect on delivery.
Processing time
Orders are processed Monday through Friday, excluding holidays. We aim to prepare and dispatch your machine within 1–2 business days of a confirmed order. During busy periods or promotions, processing may take slightly longer; if we expect a significant delay, we’ll let you know by email.
Domestic shipping
We offer free standard shipping across the United States. Once dispatched, domestic orders typically arrive within 3–7 business days, depending on your location and the carrier. Because our machines are valuable, some deliveries may require a signature. You’ll receive a tracking number by email as soon as your order ships so you can follow it to your door.
International shipping
We ship worldwide. International delivery times vary by destination and customs processing, generally ranging from 7–21 business days. Any import duties, taxes, or customs fees charged by the destination country are the responsibility of the customer and are not included in the price or shipping cost at checkout. Please check your local regulations before ordering.
Accurate address & delivery issues
Please make sure your shipping address is complete and correct at checkout; we cannot be responsible for orders sent to an address entered incorrectly. If a package is returned to us due to an incorrect address or a failed delivery, we’ll contact you to arrange reshipment, which may incur an additional shipping charge.
Damaged in transit
Inspect your machine on arrival. If the box or unit is damaged, keep all packaging and contact us within 48 hours with photos so we can file a carrier claim and arrange a replacement quickly. The sooner you reach out, the faster we can resolve it.
Tracking your order
As soon as your machine ships, we’ll email you a tracking number and a link to follow its progress. If you haven’t received tracking within a few business days of ordering, check your spam folder and then contact us so we can resend it.
Order changes, PO boxes, and taxes
If you need to change your shipping address or cancel an order, contact us before it ships and we’ll do our best to help; once a machine is in transit we are unable to reroute it. Some carriers cannot deliver larger machines to PO boxes, so a physical street address is recommended. Any applicable sales tax is calculated and shown at checkout based on your delivery location.
Questions about your shipment?
Axiom Espresso Dynamics · 2849 Tostalinda Dr, Tracy, CA 95377
support@axiomespresso.com · 209-640-5809 · Mon–Fri 9–5 PT